Rehab Patient Access Specialist at Cook Children's Health Care System
Company Name
Cook Children's Health Care System
Job Title
Rehab Patient Access Specialist
Company Location
, Ma
Contact Information
Required Education
High School
Required Experience
1 to 2 years
Job Description

The Cook Children’s Health Care System is an integrated delivery organization dedicated to providing quality health care and to improving the well-being of children. Cook Children’s recognizes that the care of ill and injured children requires highly skilled staff. It is our policy to recognize expertise and skills unique to caring for our patients. Rewarding clinical and professional excellence is a goal of Cook Children’s Health Care System.

The incumbent will assist in providing access to services provided at the hospital and/or Rehab clinics by scheduling and performing admission and dismissal processes. This position requires excellent customer service skills, both written and oral, which involves ability to communicate effectively over the phone. Knowledge of all tasks performed in the Rehab front office areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement. This position is primarily responsible for the registration of patients by obtaining patient demographic and third party information with a high degree of accuracy.  They are also responsible for verification of health plan coverage eligibility and collection of payment toward their plan, at the time of service.  This position requires knowledge of HMOs, PPOs, Commercial Payers, HSAs, Cobra, Medicaid, STAR plans, CSHCN, CHIP and hospital financial assistance programs.  The incumbent is responsible for maintaining knowledge of JCAHO, HIPPA, Patient Rights and Responsibilities, and departmental/System policies and procedures.  This position provides administrative and operational support for department therapists and the clinic manager.  


  • The Patient Access Insurance Specialist must be detail oriented, personable, calm, flexible, honest, and capable of handling difficult situations with tact and diplomacy. Incumbent must poses skills to effectively communicate in a professional manner with various internal and external providers
  • High School diploma or equivalent required
  • Ability to type, spell, write or print legibly with general knowledge of personal computers required
  • Strong interpersonal communication, documentation and customer service skills required
  • 1-2 years of Hospital admissions or physicians' office experience required or 1-2 years professional work experience required
  • Knowledge of health care insurance and managed care required. Medical terminology preferred. 
  • Bilingual preferred
  • BLS Healthcare Provider certification recommended, not required. Annual CPR certification recommended, not required

EOE/AA, M/F/Disability/Vet

On our team, everyone counts!

At Cook Children's, quality patient care through highly trained staff is one of our organization's core values. We appreciate your talent and the rewards awaiting you at Cook Children's include a competitive salary, a comprehensive benefits package, and wonderful opportunities to grow professionally.

Job Requirements