Nurse Executive/Director Patient Care Services at Shriners Hospitals For Children

Company Name
Shriners Hospitals For Children
Job Title
Nurse Executive/Director Patient Care Services
Company Location
Boise, ID
Contact Information
Required Education
Graduate Degree
Required Experience
At least 5 year(s)
Job Description

The Nurse Executive position reports directly to the hospital Administrator; indirectly to the System Chief Nursing Officer and is also a member of the Senior Leadership Team. This position has responsibility for Patient Care Services which includes Inpatient, Outpatient, Surgery, Laboratory, Pharmacy, Radiology, Respiratory, Rehab, Care Coordination, Recreation/Child Life, Education and Infection Control/Employee Health.

Position Summary:

Administrative authority and responsibility for patient care services, policies and procedures, evidence based nursing standards of patient care, and compliance with the Nurse Practice Act.  Maintains sound organizational relationships and shared decision making with the Board of Governors, Senior Administrative Team (Administrator and Chief of Staff), physicians, department managers, and all stakeholders. As a member of the Senior Administrative Team, provides strategic recommendations for patient care services and overall hospital direction.

Develops, implements, and evaluates long and short term goals for nursing as well as for assigned departments; responsible for directing, planning, and facilitating process improvements in patient care in a safe, consistent environment that promotes quality care and optimal patient outcomes within the constraints of available resources.  

Maintains effective communication with all nursing and other hospital personnel; physicians, board members and stakeholders; strives for the advancement of the nursing profession within the community and on the local, state, and national level. Maintains awareness of legislation affecting nursing practice and implements practice or process changes as needed; acts as a resource person for hospital related nursing standards and practices.

Key Responsibilities:

Leadership: Demonstrates ability to lead/direct Patient Care Services (PCS) team by providing leadership, mentoring and guidance to patient care leaders and staff using principles of management. Identifies needed changes, facilitates/directs the change and role models positive attitude toward change. Role models professional nursing practice and behaviors. Coaches (PCS) management team in leadership principles. Collaborates with members of the hospital’s leadership

team.

Communication: Communicates effectively as evidenced by delivering “difficult news" in such a way as to maintain credibility and respect for those involved. Demonstrates ability to initiate and manage crucial conversations and coach management team in same; resolves and manages conflict expertly. Follows through on commitments and addresses concerns. Show recognition and empathy for customer concerns.  Take an active role to improve a situation by continually using the L.A.S.T. technique (listen, apologize, solve and thank).

Operations: Responsible for oversight, development, allocation, and administration of the budget for assigned departments, based on past requirements, forecasted patient care needs, best practice, available resources and for quality management outcomes. Expected to read, analyze, and interpret the most complex data documents.

Develops, implements and assures the organization's plan for providing nursing care and other assigned patient services in accordance with the mission/vision of the hospital.

Manages human resources via workforce planning, employment decisions, reward & recognition.  Participates in the interview process of key leadership positions. Assists in the selection, implementation and evaluation of information technology assuring optimal support of patient care function in collaboration with system and other hospital leaders.

Staff Development/Professional Growth: Creates an environment that facilitates the team to initiate actions that produce results and professional and personal growth is an expectation. Coach others in developing their own career plans and establishes succession plan. Holds self and others accountable for actions and outcomes. Set expectations and holding each other accountable.  

Relationship Management: Meets or exceeds patient and family, employee and physician expectations by achieving and maintaining leadership in quality service through communication and teamwork. Expertly resolves conflict with patients, staff, department managers, senior leaders, physicians and other stakeholders in situations where customer needs have not been met to determine a positive, and mutually agreeable resolution. 

Performance Improvement: Plans, conducts, and participates in problem-solving conferences and discussions with administrative and professional staff to encourage participation in formulating department policies and procedures, and interprets same to achieve the organization's mission. Maintain awareness of The Joint Commission (TJC), Centers for Medicare Services (CMS) and other required quality and safety measures and provide Patient Care Services Leadership team with the information needed to maintain compliance with standards.

Job Requirements

BSN required. Master's Degree in nursing or related field is required.

Experience: Five years plus in an acute care hospital required. Four years plus as a nursing department director required.   Additionally, experience in a pediatric specialty hospital preferred which may include Maternal/Child Health,  Orthopedics, and / or Rehabilitation strongly preferred.

High level of clinical knowledge, team-building, critical thinking, organizational change management, quality improvement, and patient relations. 

Proven history of developing and implementing action plans to meet organizational goals; while providing high-quality patient care. 

Previous experience as a strategic leader in a hospital setting.  Implementation of new service lines a plus.  Acquiring Magnet status a plus.

A strong customer service philosophy required. Excellent interpersonal and communications skills. Proven proactive leadership ability. Must work well under pressure. A record of modeling and encouraging positive interaction, engagement, and education of staff, patients, and families. 

Knowledgeable of regulatory agency requirements including the Joint Commission and State and Federal agencies.

Recommended professional affiliations include  AONE, ANA and ACHE.

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