Raven Davis
8815 Wells Road - Millington, TN 38053
Ravend.davis@yahoo.com - (901) 335-7062
Work Experience
Client Coordinator Specialist
H&R Block - Millington, TN
December 2014 to Present
Responsibilities
•Be the first point of communication with all clients and answer questions when they submit an inquiry through the expat website. Respond to all client inquiries within 24 hours M-F.
•Maintain records for all client inquiries, country source, and type of inquiry and distribute a weekly report.
•Assist clients with setting up their account and virtual folder in the software platform being used for the remote service.
•Oversee the process and flow from client inquiry to signature of client service engagement to uploading tax documents to payment processing, ensuring a great client experience and supporting the client throughout the process.
•Responsible for client follow up/CRM after their initial inquiry to maximize conversion to a paid client.
•Administration support for expat tax professional team which may include, but not limited to, printing tax returns, maintaining client records (TBD)
•Communication with tax professionals outside of CSC who may prepare expat returns and located in countries such as Canada and India.
Accomplishments
The ability to train others
Skills Used
Communication Skills
Computer Skills
Organization Skills
Administrative Assistant/Data-Entry Clerk
Torrance Realtors - Millington, TN
April 2014 to September 2014
Responsibilities
Coordinate mail flow by scheduling and tracking direct mailings to prospects and past clients
Update mailing list by adding new prospects and making address changes if needed
Maintain document log for each transaction as a way of ensuring that necessary materials are being received and filed properly
Follow up with buyers and sellers after the transaction to solicit feedback on the transaction experience
Accomplishments
Completed the Paragon System
Skills Used
Communication Skills
Computer Skills
Legal Secretary
The Law Firm of Dr. Bede Anyanwu - Jackson, TN
August 2012 to April 2014
• Drafted client letters and notices pertaining to relevant issues, and provided clients with case updates
• Screened incoming client inquires and scheduled legal consultations to accommodate client needs
• Received and placed telephone calls to clients, court officials, insurance companies and quasi-governmental agencies
• Mailed, faxed, and arranged legal correspondence for delivery to clients, witnesses, and court officials
• Filed documents for attorney in administrative, civil and criminal courts
• Made photocopies of correspondence, documents, and other printed matter
• Organized pleadings, motions and discovery related materials in case files
Accomplishments
Having the experience to expand my knowledge in a law firm setting
Customer Service Representative/Sales
Payless Shoe Source - Millington, TN
June 2011 to July 2012
Provided information while addressing inquiries regarding products and services
• Resolved customer complaints and proposed amicable solutions. Consulted with customers on their product preferences
• Conducted regular company transactions
• Bookkeeping and processing merchandise returns/exchanges.
Child Care Assistant Teacher
Millington Child Development Center - Millington, TN
August 2008 to May 2010
Organized activities, and created, implemented, and supervised curricula to stimulate the children's emotional, physical, intellectual and social growth.
• Planned and provided developmentally appropriate activities/experiences by utilizing a four-part Weekly Lesson Plan: large group, physical development, classroom interest area activities, and learning experiences.
• Nurtured, taught and provided a safe learning environment for children (6 weeks to 5 year olds).
AWARDS
Education
Bachelor of Science in Criminal Justice
Lane College - Jackson, TN
2010 to 2014
High School Diploma
Millington Central High School - Millington, TN
May 2010
Skills
• Organizational skills, attention to detail, and deductive reasoning • Excellent verbal and written communication skills • Superior technology skills – proficiency with Microsoft Office Suite (Word, Excel, and Outlook) and knowledge of and familiarity with database applications • Ability to prioritize, organize, and manage work load and to take the initiative in hand line projects and anticipating what needs to be done • Work collaboratively and cooperatively with other
Raven Davis
8815 Wells Road - Millington, TN 38053
Ravend.davis@yahoo.com - (901) 335-7062
Work Experience
Client Coordinator Specialist
H&R Block - Millington, TN
December 2014 to Present
Responsibilities
•Be the first point of communication with all clients and answer questions when they submit an inquiry through the expat website. Respond to all client inquiries within 24 hours M-F.
•Maintain records for all client inquiries, country source, and type of inquiry and distribute a weekly report.
•Assist clients with setting up their account and virtual folder in the software platform being used for the remote service.
•Oversee the process and flow from client inquiry to signature of client service engagement to uploading tax documents to payment processing, ensuring a great client experience and supporting the client throughout the process.
•Responsible for client follow up/CRM after their initial inquiry to maximize conversion to a paid client.
•Administration support for expat tax professional team which may include, but not limited to, printing tax returns, maintaining client records (TBD)
•Communication with tax professionals outside of CSC who may prepare expat returns and located in countries such as Canada and India.
Accomplishments
The ability to train others
Skills Used
Communication Skills
Computer Skills
Organization Skills
Administrative Assistant/Data-Entry Clerk
Torrance Realtors - Millington, TN
April 2014 to September 2014
Responsibilities
Coordinate mail flow by scheduling and tracking direct mailings to prospects and past clients
Update mailing list by adding new prospects and making address changes if needed
Maintain document log for each transaction as a way of ensuring that necessary materials are being received and filed properly
Follow up with buyers and sellers after the transaction to solicit feedback on the transaction experience
Accomplishments
Completed the Paragon System
Skills Used
Communication Skills
Computer Skills
Legal Secretary
The Law Firm of Dr. Bede Anyanwu - Jackson, TN
August 2012 to April 2014
• Drafted client letters and notices pertaining to relevant issues, and provided clients with case updates
• Screened incoming client inquires and scheduled legal consultations to accommodate client needs
• Received and placed telephone calls to clients, court officials, insurance companies and quasi-governmental agencies
• Mailed, faxed, and arranged legal correspondence for delivery to clients, witnesses, and court officials
• Filed documents for attorney in administrative, civil and criminal courts
• Made photocopies of correspondence, documents, and other printed matter
• Organized pleadings, motions and discovery related materials in case files
Accomplishments
Having the experience to expand my knowledge in a law firm setting
Customer Service Representative/Sales
Payless Shoe Source - Millington, TN
June 2011 to July 2012
Provided information while addressing inquiries regarding products and services
• Resolved customer complaints and proposed amicable solutions. Consulted with customers on their product preferences
• Conducted regular company transactions
• Bookkeeping and processing merchandise returns/exchanges.
Child Care Assistant Teacher
Millington Child Development Center - Millington, TN
August 2008 to May 2010
Organized activities, and created, implemented, and supervised curricula to stimulate the children's emotional, physical, intellectual and social growth.
• Planned and provided developmentally appropriate activities/experiences by utilizing a four-part Weekly Lesson Plan: large group, physical development, classroom interest area activities, and learning experiences.
• Nurtured, taught and provided a safe learning environment for children (6 weeks to 5 year olds).
AWARDS
Education
Bachelor of Science in Criminal Justice
Lane College - Jackson, TN
2010 to 2014
High School Diploma
Millington Central High School - Millington, TN
May 2010
Skills
• Organizational skills, attention to detail, and deductive reasoning • Excellent verbal and written communication skills • Superior technology skills – proficiency with Microsoft Office Suite (Word, Excel, and Outlook) and knowledge of and familiarity with database applications • Ability to prioritize, organize, and manage work load and to take the initiative in hand line projects and anticipating what needs to be done • Work collaboratively and cooperatively with other