Karen Marie Petersen
503-708-8781
Work Experience:
Adecco:
Customer Service Representative
January 2008-December 2011
Provided customer support at Oregon companies mostly doing Data Entry and Call center work.
Vesta:
Customer Service Representative
November 2005-August 2007
Working as an escalation specialist for a call center.
Provide customers with help resolving issues with things like billing errors or credit card holds.
Randstaad:
Customer Service Representative
February 2005-November 2005
Working as an order processing agent eventually getting hired on full time as a customer service representative at Vesta.
Hanna Anderson:
Seasonal Order Processing Agent
September 2004-February 2005
Processing orders from their mail order catalogs during Christmas season.
Standard Ins:
Associate Disability Claims Analyst
December 2000-August 2003
Reviewing long term disability claims and make a determination of what course of action is
needed to get employees back to work full time.
Worked with a case load of 130-150 claims at one time.
Needed ability to work with vocational, nurses, employers, and social security agencies.
Today's Staffing:
August 2000-December 2000
Worked as a general office clerk processing incoming claim information and reviewing claims
claims for eligible benefits
Eventually hired full time at Standard Insurance Company.
Education:
Portland Community College (Certificate ECE and AGS Degree & 69 Hours ECE classes)
September 1981-June 1984 and January 2013-June 2015
Skills:
Microsoft Word Ten Key Data Entry
Outlook Typing
References:
Richard Parker, Attorney At Law
Parker, Butte & Lane
(503) 241-1320
Noelle Barna
(503) 244-2319
Cynda Stevens
Adecco Staffing Services
(503) 221-1500
Mark Amerman
Cascade Management/Peter Paulson Apartment Manager
(503) 294-2091
Brian Trafficante
Portland Clinic
(503) 221-0161
See above information