OPERATIONS MANAGEMENT
Strategic Planning ? Relationship Management ? Training and Development
A results-driven, Area Manager with 11 years of multi-site operations experience. Solid track record including driving profitability improvement, influencing others through leadership, P&L responsibility, budgeting and finance, crisis management, and regulatory management. I am an exceptional mentor and coach providing visionary sales leadership in a highly competitive market.
KEY STRENGTHS AND CORE COMPETENCIES
? Strategic Planning ?Succession Planning
?Budget Administration
? Budget/Sales Forecasting
?Training and Development
?Crisis Management
?Leadership through Influence
?Change Agent
PROFESSIONAL EXPERIENCE
Learning Care Group
LaPetite Academy – Fenton, MO
Academy Director (2014-Present)
In this role I was tasked with effectively managing all aspects of running the Academy on a daily basis. While in this role I am directly accountable for operational aspects of the child care center, ensuring quality care and education for children; achievement of financial targets, applying rigorous, proactive cost controls; incorporating active continuous improvement in quality of operations; delivering exemplary customer service; and ensuring legal compliance. Responsible for meeting expectations for delivering customer acquisition and retention, quality program, financial management, operational compliance, and demonstrating expected behaviors while complying with NECPA national accreditation and licensing rules and regulations.
Highlights:
· Quickly brought over budget labor under control to meet school budget guidelines
· Effectively raised a decreasing revenue to exceed Year to date budget by 35.000 in first year
· Within first year of employment brought profit to companies bottom line in excess of $15,000 when school was not expected to meet budget.
· Equipped employees with job critical knowledge, education and training
· Greatly improved overall school quality, appearance, and atmosphere within first months of employment
Knowledge Learning Corporation (Formerly Aramark Educational Resources) 1991-2010
Center Director St. Louis, MO (2010- 2014)
Promoted to this role to effectively operate and manage all aspects of KLC programs. In this role, I am directly accountable for operational aspects of the child care center, ensuring quality care and education for children; achievement of financial targets, applying rigorous, proactive cost controls; incorporating active continuous improvement in quality of operations; delivering exemplary customer service; and ensuring legal compliance. Responsible for meeting expectations for delivering customer acquisition and retention, quality program, financial management, operational compliance, and demonstrating expected behaviors.
Highlights:
· Actively led and coached teaching staff to effectively accomplish center targets, objectives, and goals.
· Consistently met or exceeded company expected labor goals within specific child care center.
· Achieved quarterly bonus and salary increase within 5 months of obtaining position.
· Equipped employees with job critical knowledge and education.
· Greatly improved overall center quality, appearance, and atmosphere within first months of employment.
Area Manager St. Louis, MO - (2002-2010)
Promoted into this role to develop top-producing leaders and build relationships and business in the St. Louis market. Provide vision, strategy, and execution of goals to produce effective site operations through the leadership of Site Directors and support staff. Track record of increasing sales and growing bottom line while spearheading operational improvements to maximize revenues and reduce expenses. Tenacious in building new business, securing customer loyalty, and forging strong external and internal relationships and building top talent teams. Excel in a changing and demanding environment.
Highlights:
§ Managed seven before and after school centers and one pre- Kindergarten Center
§ Accountable for recruiting and managing 7 Director and 12 Assistant Director positions
§ Accountability for full P&L of approximately $550,000
§ Responsible for accounting, budgeting, profitability, and overall maintenance/supply inventory of centers
§ Utilize client management model by developing strong working relationships with all school authorities, state licensing representatives, approved vendors, community leaders and parents
§ Ensure overall internal and external client satisfaction
§ Evaluate curriculum and administer changes as necessary
§ Mentored other Area Managers across the country
§ Sponsored a Coop-Work study programs for students through DECA
Field Coordinator – (1999-2002)
Management and leadership responsibility for three before and after school centers
Accountable for staffing and managing 7 Directors and Assistant Directors
Responsible for accounting, budgeting, and profitability of centers
Utilized client management model by developing strong working relationships with all school authorities, state licensing representatives, approved vendors, community leaders and parents
Ensured overall internal and external client satisfaction
Evaluated curriculum and administered changes as necessary
Summer Focus Recruiter – (2000-2006)
§ Total recruitment, staffing and retention responsibility for St. Louis market
§ Advised and consulted Kansas City, MO and Austin, TX markets in staffing and retention strategies
§ Recruited, screened, interviewed, hired, and documented all new staff for
St. Louis market
§ Developed and implemented creative and original recruitment techniques
§ Reached 100% staffing goal by fall program opening for first time since 1998
Market Bookkeeper – (1998-2001)
§ Select accounting responsibilities including file management, transaction
posting, accounts receivable, cash deposits, and year-end maintenance
§ Directed efforts of nine Site Directors in collection management
Site Director – (1997-1999)
§ Charged with complete site management including client satisfaction,
curriculum implementation, accounts receivable, licensing compliance,
and inventory management
§ Supervised site staff
Lead Teacher – (1991-1997)
§ Created and Implemented infant toddler curriculum within Children’s World Learning Center
EDUCATION
Early Childhood Education
University of Missouri – St. Louis
References Available Upon Request
Director certified for schools of more than 100 children